Refund policy

Returns

We accept returns of unopened, unused boxes within 30 days of delivery. To start a return, email us at restaroma.store@gmail.com with your order number and we will send you return instructions. Please do not send items back without contacting us first, as returns sent without instructions may not be processed.

Return shipping costs for change-of-mind returns are paid by the customer and are not refundable. For hygiene reasons, opened boxes or used patches cannot be returned unless they arrived damaged or faulty.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or is not what you ordered, email us within 14 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund at no extra cost to you, and you will not need to return the item.

Refunds

Once your return is received and checked, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to process it.

Cancellations

You can cancel your order free of charge if it has not yet been shipped. Email us as soon as possible with your order number.

Questions

For any questions about returns or refunds, contact us at restaroma.store@gmail.com.